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The Labours of Heracles

Frequently Asked Questions (FAQs)

What are PDF files?
PDF files are document files that can be read and printed on lots of different computers. You can read them using the free Acrobat Reader (version 5 or better) from Adobe. Most computers have this installed already but you can get a copy by going to their website. Acrobat Reader will not be supplied on the teaching pack CD.

What's the difference between the CD and the downloadable version?
The CD and downloadable versions are identical in content. A CD will be delivered to you by post (UK only) when you order the CD version. The downloadable version is compressed and delivered as a program file that will save the files in a location of your choosing. The advantage of buying the download is that it is quicker than waiting for the CD to arrive and it is also cheaper. You can choose to purchase the downloadable version and have a backup CD sent to you in the post (currently for the same price of buying the CD-ROM).

How can I buy the pack?
You can either buy online (using the website) or offline (by sending us an order form and a cheque/school invoice). If you choose to buy online you can pay by Paypal / credit card / debit card. Payment for offline orders is by cheque or school purchase order.

Can I buy the pack on CD-ROM if I live outside the UK?
Please contact us to discuss placing an order if you live outside the UK. An additional charge for international postage will be due.

Can I buy the downloadable pack if I live outside the UK?
Due to EU regulations regarding VAT on downloadable products we currently aren't able to accept orders from EU countries (other than the UK). Any orders placed from the EU will be cancelled. The online store can be used to purchase products if you live in a country outside the EU; such as the US.

I have an Apple Mac. Will I be able to use the CD-ROM or downloadable version?
The version we are currently selling has been designed for Windows computers. The pdf files on the CD-ROM should work fine on an Apple Mac but we have not yet been able to test this. The .exe file containing the interactive whiteboard presentation will not work. The downloadable version is a PC .exe file so will not work on Apple Macs. An Apple Mac version of the teacher's pack is a possibility. Please email me if you are interested in this.

Is it safe to order online? Who provides the online shop service?
Online purchasing of the CD-ROMs and the downloadable files are handled securely by Paypal. Paypal has an excellent record when it comes to the security of online transactions and we have chosen them because we have made purchases through them in the past. They deal with all the debit/credit card transactions and then notify us when a success transaction has been made. We do not receive your card details. Always check for the security symbol (locked padlock on your browser) when making a transaction online.


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